What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Conditions page: Inability to re-order conditions

    Asked by tabukpaws on April 26, 2017 at 05:16 AM

    HI, I disabled the touch events but still can't move my conditions - on a powerbook and chrome. Please help.

     Form https://form.jotform.me/tabukpaws/petexport Thanks

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    JotForm Support

    Answered by Nik_C on April 26, 2017 at 05:33 AM

    I tested conditions moving in several Browsers and I was able to replicate this problem. I forwarded this thread to our backend team for further checking.

    We'll inform you once the issue is resolved.

    Thank you!

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    Answered by tabukpaws on April 26, 2017 at 11:41 AM

    Thanks very much, looking forward to the solution. Appreciate it! :)

     

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    Answered by tabukpaws on April 30, 2017 at 12:50 PM

    HI, any news? Thanks

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    JotForm Support

    Answered by Welvin on April 30, 2017 at 02:39 PM

    I'm sorry, but we don't have an update yet. The ticket is already assigned. Our developers will notify you through this thread for the updates. Thank you for your patience.

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    JotForm Support

    Answered by Rose on May 02, 2017 at 10:02 AM

    Thank you for your patience.

    Please note that I was informed by the developer who assigned to this ticket. The problem was fixed. 

    If you still experience the same issue, please clear your browser caches and try again. 

    Please feel free to contact us for a further assistance by out side.

    Thank you for using JotForm.