What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I tested my contact form and it does not send me the message.

    Asked by chrispedersen on January 09, 2011 at 07:51 PM

    Can you help with the problem? I have filled out the contact form and submitted as a test and have not received the message. My website is www.healthyjourneycafe.com.

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    JotForm Founder

    Answered by aytekin on January 10, 2011 at 02:27 PM

    I filled the form and checked our email server logs. The email was accepted by your email server:

    Jan 10 15:27:11 ying sm-mta[24851]: p0AKR9qS024849: to=<chris.pedersen@healthyjourneycafe.com>, ctladdr=<jotform@ying.interlogy.com> (1001/1002), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=123305, relay=aspmx.l.google.com. [74.125.91.27], dsn=2.0.0, stat=Sent (OK 1294691146 h35si51450201qck.158)

    So, please check your spam folder.