What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my plan has been downgraded?

    Asked by yoger on April 26, 2017 at 08:07 AM

    I just already upgrade to Bronze 19$/month I pay from paypal


    ubscription Details

    Apr 24, 2017
    JotForm bronze monthly
    The exchange rate for this purchase is 1 IDR = 0,000072317USD
    $19,00 USD for each month


    and now my plan down to free plan. can you explain that????

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    JotForm Support

    Answered by amy on April 26, 2017 at 09:26 AM


    We are sorry for the inconvenience you have encountered. When I checked your account, I found that your previous subscription was in our older storage plan. When you upgraded your account to the monthly bronze plan, your older subscription was still active. As this process is perceived as the double subscription, your newer plan cannot be activated. Even one of my colleagues has sent you an email about this topic.

    From now on, I see that you have already cancelled your older plan. As this reason, I have upgraded your account to the monthly bronze plan. 

    If you need further assistance, please let us know. 

    Thank you for contacting us. 

    Kindest Regards.