Why my plan has been downgraded?

  • Profile Image
    yoger
    Asked on April 26, 2017 at 08:07 AM

    I just already upgrade to Bronze 19$/month I pay from paypal

     

    ubscription Details

    Apr 24, 2017
    JotForm bronze monthly
    S-4WB93195R47606718
    The exchange rate for this purchase is 1 IDR = 0,000072317USD
    $19,00 USD for each month

     

    and now my plan down to free plan. can you explain that????

  • Profile Image
    amy
    Answered on April 26, 2017 at 09:26 AM

    Hi,

    We are sorry for the inconvenience you have encountered. When I checked your account, I found that your previous subscription was in our older storage plan. When you upgraded your account to the monthly bronze plan, your older subscription was still active. As this process is perceived as the double subscription, your newer plan cannot be activated. Even one of my colleagues has sent you an email about this topic.

    From now on, I see that you have already cancelled your older plan. As this reason, I have upgraded your account to the monthly bronze plan. 

    If you need further assistance, please let us know. 

    Thank you for contacting us. 

    Kindest Regards.