- yogerAsked on April 26, 2017 at 08:07 AM
I just already upgrade to Bronze 19$/month I pay from paypal
Apr 24, 2017 JotForm bronze monthly S-4WB93195R47606718 The exchange rate for this purchase is 1 IDR = 0,000072317USD $19,00 USD for each month
and now my plan down to free plan. can you explain that????
- JotForm SupportamyAnswered on April 26, 2017 at 09:26 AM
We are sorry for the inconvenience you have encountered. When I checked your account, I found that your previous subscription was in our older storage plan. When you upgraded your account to the monthly bronze plan, your older subscription was still active. As this process is perceived as the double subscription, your newer plan cannot be activated. Even one of my colleagues has sent you an email about this topic.
From now on, I see that you have already cancelled your older plan. As this reason, I have upgraded your account to the monthly bronze plan.
If you need further assistance, please let us know.
Thank you for contacting us.