What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Stuck on please wait when submitting form

    Asked by 911lightshr on April 26, 2017 at 10:07 AM
    Having issues with this form again. We only use it once every few years, but it needs to work when we do use it. When you click submit is just says "please wait" and nothing happens. There is NO submission recorded.
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    JotForm Support

    Answered by Kiran on April 26, 2017 at 12:01 PM

    I have tried submitting your form and see that the Submit button is stuck with Please wait message after submitting the form. As I check the form further, I see that the form is having the Smooth signature widget which is not configured properly.

    You may consider deleting this widget from the form. Also, the other signature widget on the form seems not to be working correctly. Please try removing this widget and add it again to the form and see if that helps.

    Please get back to us if you need any further assistance. We will be happy to assist. 

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    Answered by vaibhavTambade on June 30, 2017 at 03:57 AM

    I'm facing a similar issue. Kindly, help me ASAP. It's urgent This is the link to the form. Please help fast. https://form.jotform.me/71770922094459
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    JotForm Support

    Answered by ashwin_d on June 30, 2017 at 05:14 AM

    Hello vaibhavTambade,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1188238

    Thank you!