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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms created by sub user account is not visible in master account.

    Asked by WheatonCollegeForms on April 26, 2017 at 02:57 PM

    The following forms were created by our Sub User (Kate Bryant), having the folder selected before selecting Create Form.  Each of these forms were not added to the selected folder.  Furthermore, I cannot see them in my Master account.

    https://form.jotform.us/71154390010139

     https://form.jotform.us/71144994410152

     https://form.jotform.us/71135300510134

    Could you please move them into the HR folder

     

    Also please look into why the forms are not visible to me.

     

    Thank you.

     

    Sandy Nielsen

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    JotForm Support

    Answered by ashwin_d on April 26, 2017 at 04:38 PM

    Hello Sandy,

    You are unable to see all these forms in your account because these form are actually created in sub-user account.

    Unfortunately we will not be able to move these forms to your account without the form owner's consent. Please ask user "katebryant" to send us a message to transfer forms to your account and we will do the needful. Alternatively, sub-user account can move his form to shared folder. You may like to take a look at the following guide which should help you:  https://www.jotform.com/help/342-How-to-transfer-or-share-forms-and-data-with-another-account (Look for Option #3)

    Thank you!

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    Answered by WheatonCollegeForms on April 27, 2017 at 10:23 AM

    Why can I see other forms of  other subusers created in their account? 

     

    A few examples are:

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    Answered by katebryant on April 27, 2017 at 10:47 AM

     

    https://form.jotform.us/71154390010139

     

     

     

    https://form.jotform.us/71144994410152

     

     

     

    https://form.jotform.us/71135300510134

     

    Please move these forms to the HR folder. Thank you.

     

    Kate Bryant

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    JotForm Support

    Answered by AIDAN on April 27, 2017 at 01:09 PM

    I have moved the three (3) forms you mentioned, from account "katebryant" to account "WheatonCollegeForms" as per your request.

    If you need further assistance please let us know. We will be happy to help. Thank you.