What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Getting Hit with Spam

    Asked by summitmn on April 27, 2017 at 11:41 AM

    We just got hit with a bunch of phony submissions, which has put us over our limit and shut down our account. Would it be possible to get these deleted and our account back up and running? We have turned on the captcha option so this doesn't happen in the future.

  • Profile Image
    JotForm Support

    Answered by david on April 27, 2017 at 01:49 PM

    I checked your account and it looks to have been downgraded back to a Free account.  I see an attempt to upgrade to Silver that failed due to the credit card being declined that may have caused it.  Your account is significantly over limit for a Free account, not due to spam submissions.

    If you were trying to upgrade to Silver, doing so now would put your account back well within its limits.  If there is something I am missing, let us know and we will look into this further.