What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does the plan upgrade from Free to Premium happen automatically...

    Asked by Eric on July 11, 2012 at 10:50 AM

    ... if a 11th person proceed a payment from my form within a month? Or do I have to monitor the submissions and upgrade manually if I notice that I'm arriving close to the limit of the plan?

    Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 11, 2012 at 11:37 AM

    We don't keep billing information for free users, so there is no way for us to do the upgrade automatically.

    We do send out email notices though, if your account is about to reach its monthly limits. The email contains an upgrade link so you can upgrade immediately and keep your forms running smoothly.

  • Profile Image

    Answered by Eric on July 13, 2012 at 03:24 AM

    Thanks.