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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms that are submitted are not going to my email?

    Asked by FoodJets on April 27, 2017 at 03:03 PM
    Page URL:
    https://form.jotform.us/FoodJets/FoodJetsRestaurantInfoForm

  • Profile Image
    JotForm Support

    Answered by John_Benson on April 27, 2017 at 05:26 PM

    The email address darr**@foodjets.com is not in our bounce list. I checked your mail logs and submission is being sent successfully. See image below:

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into that folder any more. Also, you can contact your email provider and ask them to Whitelist JotMails IP Addresses. Here's the link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Hope that helps. Please do get back to us if you have questions. Thank you.

     

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    Related guide:
    Why-I-am-not-Receiving-Email-Notifications