- FoodJetsAsked on April 27, 2017 at 03:03 PM
- JotForm SupportJohn_BensonAnswered on April 27, 2017 at 05:26 PM
The email address firstname.lastname@example.org is not in our bounce list. I checked your mail logs and submission is being sent successfully. See image below:
Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into that folder any more. Also, you can contact your email provider and ask them to Whitelist JotMails IP Addresses. Here's the link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
Hope that helps. Please do get back to us if you have questions. Thank you.