What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Customers like to change a different product from PayPal on submitted entry

    Asked by Darda_Chang on April 27, 2017 at 07:30 PM

    My customer already ordered one product but she would like to upgrade to a different product option.  She does not seem to have an option to do so.  Please help.

     

    Darda

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    JotForm Support

    Answered by Mike on April 28, 2017 at 12:00 AM

    Thank you for contacting us.

    The payment submissions are final, the payment field part cannot be edited. This is done on purpose to keep a correct track of received payments.

    It means that your form user will need to submit a new form entry.

    If you need any further assistance, please let us know.