Customers like to change a different product from PayPal on submitted entry

  • Profile Image
    Asked on April 27, 2017 at 07:30 PM

    My customer already ordered one product but she would like to upgrade to a different product option.  She does not seem to have an option to do so.  Please help.



  • Profile Image
    Answered on April 28, 2017 at 12:00 AM

    Thank you for contacting us.

    The payment submissions are final, the payment field part cannot be edited. This is done on purpose to keep a correct track of received payments.

    It means that your form user will need to submit a new form entry.

    If you need any further assistance, please let us know.