What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I view my order form submissions?

    Asked by LVHPatEd on July 11, 2012 at 12:51 PM

    I am unable to view my submissions... I have received notification that there has been a submission to my form however when I open Jotform I am unable to view my list of forms or see any submissions.. I get a blank screen where my forms list used to be I have checked this in Chrome, Fire Fox and IE... Please advise.

    when I click on my forms there is nothing listed under my main tab and I am unable to click on any other tab.

    Submission screen: http://www.jotform.com/submissions/10263759506

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    JotForm Support

    Answered by NeilVicente on July 11, 2012 at 01:14 PM

    The submissions screen display perfectly fine on my end.

    I have a feeling that JavaScript is disabled on your browser. Kindly visit this site to check your browser:

    http://www.activatejavascript.org/

    Instructions on how to enable JavaScript can also be found on that site.

  • Profile Image

    Answered by LVHPatEd on July 11, 2012 at 03:05 PM

    I have checked all the browsers and my Java is enabled.  I have also updated the Java any other suggestions as I am still not able to see any of my forms or submissions...

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    JotForm Support

    Answered by Mike_T on July 11, 2012 at 05:13 PM

    Could you please run the following command in order to check if you can reach extjs.cachefly.net domain? You will not be able to see complete Submissions page with blocked access to that domain.

    Command:

    ping extjs.cachefly.net

    On the following page, you can find the information about mentioned ping command:

    http://help.expedient.com/general/ping_traceroute.shtml