Form view limits seem to be exceeded

  • Profile Image
    soapmaap
    Asked on April 27, 2017 at 10:59 PM

    At 8:30 pm I got an email that said:

    We noticed you've reached 9,044 form views this cycle. This is a friendly reminder that you're on the BRONZE plan which comes with 10,000 form views a month...

    and at 8:55 pm I got an email that said:

     

    It looks like you've been really loving JotForm! We noticed you have exceeded the number of form views for your account. BRONZE accounts are given 10,000 form views per month.

     

    I just reactivated my Jotform account a few weeks ago and have had only a few dozen form completions and MAYBE 100 views since then.

    How is this even possible?  Who is viewing these forms -- what IP address, etc?

     

    Thanks

     

     

  • Profile Image
    candy
    Answered on April 28, 2017 at 02:43 AM

    Hello,

    We're really sorry for the inconvenience you have.

    As I have checked your account, I have seen that your monthly form views did not reset automatically for a long time because of some technical issues in your account and it seemed to have more than 15k.

    I have made them re-calculated and I have seen that you have 45 form views in this month as you can see the screenshot below:

    If you need further clarification, please let us know.

    Thanks.