What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form view limits seem to be exceeded

    Asked by soapmaap on April 27, 2017 at 10:59 PM

    At 8:30 pm I got an email that said:

    We noticed you've reached 9,044 form views this cycle. This is a friendly reminder that you're on the BRONZE plan which comes with 10,000 form views a month...

    and at 8:55 pm I got an email that said:

     

    It looks like you've been really loving JotForm! We noticed you have exceeded the number of form views for your account. BRONZE accounts are given 10,000 form views per month.

     

    I just reactivated my Jotform account a few weeks ago and have had only a few dozen form completions and MAYBE 100 views since then.

    How is this even possible?  Who is viewing these forms -- what IP address, etc?

     

    Thanks

     

     

  • Profile Image
    JotForm Support

    Answered by candy on April 28, 2017 at 02:43 AM

    Hello,

    We're really sorry for the inconvenience you have.

    As I have checked your account, I have seen that your monthly form views did not reset automatically for a long time because of some technical issues in your account and it seemed to have more than 15k.

    I have made them re-calculated and I have seen that you have 45 form views in this month as you can see the screenshot below:

    If you need further clarification, please let us know.

    Thanks.