- soapmaapAsked on April 27, 2017 at 10:59 PM
At 8:30 pm I got an email that said:
We noticed you've reached 9,044 form views this cycle. This is a friendly reminder that you're on the BRONZE plan which comes with 10,000 form views a month...
and at 8:55 pm I got an email that said:
It looks like you've been really loving JotForm! We noticed you have exceeded the number of form views for your account. BRONZE accounts are given 10,000 form views per month.
I just reactivated my Jotform account a few weeks ago and have had only a few dozen form completions and MAYBE 100 views since then.
How is this even possible? Who is viewing these forms -- what IP address, etc?
- JotForm SupportcandyAnswered on April 28, 2017 at 02:43 AM
We're really sorry for the inconvenience you have.
As I have checked your account, I have seen that your monthly form views did not reset automatically for a long time because of some technical issues in your account and it seemed to have more than 15k.
I have made them re-calculated and I have seen that you have 45 form views in this month as you can see the screenshot below:
If you need further clarification, please let us know.