What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Passcode/short text masked with black dots or stars?

    Asked by mongaakshay on April 28, 2017 at 12:51 AM
    2. How can i include a passcode / short text which is like a password, when typed, it shows like stars or black dots but is actually a keyword used by select person. 
  • Profile Image
    JotForm Support

    Answered by Charlie on April 28, 2017 at 12:57 AM

    Please note that we do not allow form fields that act as a password or are masked as black dots or stars. Our management has decided to implement a strict anti-phishing system on our end. So forms or fields that act as login pages or ask for a password like information are not allowed, accounts that violate our terms of use will most likely be suspended. I suggest checking our terms page to learn more. I have quoted it here for your reference:

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information."

     

    I hope that helps. 

  • Profile Image

    Answered by mongaakshay on April 28, 2017 at 01:01 AM

    It seems you got it all wrong

     

    The purpose of this feature is so that only selected users are able to fill up the form.

    I want that users coming to my office should fill a form, and then HR should verify those entries for correctness and fill their unique passcode (predefined with conditional filter) and based on that SUBMIT button should show.

    This form does not collect users personal information.

  • Profile Image
    JotForm Support

    Answered by Charlie on April 28, 2017 at 02:27 AM

    Unfortunately, if you will use the word "password" in your labels, then that is not allowed. You could use keywords like "access code" or "access key" or anything that does not resemble a password. We also cannot allow you to mask the inputs with black dots or asterisk as that will also represent the field is asking for a password like information. Again, our anti-Phishing system will most likely suspend your account due to this suspicious activities. 

    Here's a sample form, this is valid because I'm not using the word "Password" as a label: 

     

    I then setup a conditional logic where the HR section will only show up if the HR code entered is "hr1234". Here's a guide about conditional logic: https://www.jotform.com/help/57-Smart-Forms-Using-Conditional-Logic. I'm using the section collapse field to group the HR section, to learn more about it, you can check this other guide: https://www.jotform.com/help/297-Show-or-Hide-Multiple-Fields-at-Once-Using-the-Form-Collapse-Tool 

     

    Here's how it behaves: 

     

    JotForm forms are not designed to act as a login page or have a login system of some sort, that is why we do not allow forms having fields similar to a password. 

    I hope that helps.

  • Profile Image

    Answered by mongaakshay on April 28, 2017 at 01:57 PM

    Charlie, i dont understand, in one post your team is guiding on how to use this feature to limit entry to the form only to some specific users and here you are claiming that account will be suspended.

     

    Which support ticket should be considered valid and followed ?

     

    Pls review the public tickets your team has respoded earlier and confirm on those if they have been wrongly responded.

     

    Again, reconfirming that we want to limit entry to some users and not collect any password. This field will have a predefined value, like "HRVERIFY@123" and only when this value is entered, can someone proceed with submitting the form.

     

    We do not intend to collect any new / unique / passcode / password information from those filling the form..

  • Profile Image
    JotForm Support

    Answered by Mike on April 28, 2017 at 02:41 PM

    Both Charlie's answers are correct. As long as you do not use a "password" keyword, your forms should be fine. As suggested you may name the field as "Access Key", "HR Code" or something similar, and use it in combination with conditional logic on form.

    Note, that we do not have an option that will mask the input with asterisks or other symbols.

  • Profile Image

    Answered by mongaakshay on April 28, 2017 at 09:11 PM

    Hi mike, pls refer this post and confirm if it is incorrect.

     

    https://www.jotform.com/answers/897028-PreDefined-Values#3

  • Profile Image
    JotForm Support

    Answered by Chriistian on April 28, 2017 at 11:52 PM

    The link you have provided (https://www.jotform.com/answers/897028)  is linked to an old thread. Please note that our Anti-Phishing Tool is always improving and that's why the workaround suggestions in the old threads seem will not work anymore. 

    If you have other questions or concerns, please let us know.
    Regards.