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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    Form Builder 4.0: Payment Gateways: PayPal Pro menu appears totally empty

    Asked by candy on April 28, 2017 at 03:59 AM

    Our user named "revolutionartisanpops" has reported us that "Nothing is loading in the payment settings window! It says payment settings at the top, but it won't let me edit anything."

    I have cloned his form on my side in order to check and I have seen that when clicking on the products and payment settings button, the right payment menu comes totally empty as seen below:

    When I have clicked on the properties button and then I clicked on Payment Settings button, the menu has appeared correctly as seen below: