What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving password reset instructions email

    Asked by Krishna Goutham N  on April 28, 2017 at 05:38 AM

    I had forgotten my password, the forgot password link does not seem to function as I did not get any email to reset my password. How do I login?

  • Profile Image
    JotForm Support

    Answered by AIDAN on April 28, 2017 at 06:07 AM

    I have checked your email activity and I found that your email address was, at some point in time, added to the bounce list, which explains why you were not receiving password reset instructions email.

    I also found that you have one sent successfully, so please check your inbox and follow the password reset instructions.

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by Ni.zan  on May 01, 2017 at 10:56 AM

    I had forgotten my password, the forgot password link does not seem to function as I did not get any email to reset my password. How do I login?
  • Profile Image
    JotForm Support

    Answered by david on May 01, 2017 at 12:15 PM

    @Ni.zan I have moved your question to a thread of its own, I will address your request in the following thread shortly:

    https://www.jotform.com/answers/1132934