Not receiving password reset instructions email

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    Krishna Goutham N 
    Asked on April 28, 2017 at 05:38 AM

    I had forgotten my password, the forgot password link does not seem to function as I did not get any email to reset my password. How do I login?

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    AIDAN
    Answered on April 28, 2017 at 06:07 AM

    I have checked your email activity and I found that your email address was, at some point in time, added to the bounce list, which explains why you were not receiving password reset instructions email.

    I also found that you have one sent successfully, so please check your inbox and follow the password reset instructions.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Ni.zan 
    Answered on May 01, 2017 at 10:56 AM

    I had forgotten my password, the forgot password link does not seem to function as I did not get any email to reset my password. How do I login?
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    david
    Answered on May 01, 2017 at 12:15 PM

    @Ni.zan I have moved your question to a thread of its own, I will address your request in the following thread shortly:

    https://www.jotform.com/answers/1132934