What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by Hakan  on April 28, 2017 at 06:16 AM

    MY ACCOUNT AUTO SUSPENDED. Jotform is very important for our company. We do not understand how. We apologize. Please activate our account again. Tirebolu Express Tourism.

    Username and e-mail: tireboluexpressturizm@outlook.com

  • Profile Image

    Answered by Sven on April 28, 2017 at 06:33 AM

    Your account has been suspended due to phishing activity. As you are explicitly collection sensitive credit card information in several forms. Please note that this is a violation to our terms of useYou may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials.


    Those fields need to be removed in order for us to re-activate your account. You can use one of our many payment processor integrations, otherwise, we don't allow collecting credit card information in plain text fields.

    Thank you.