What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is disabled

    Asked by alexeysolomonov on April 28, 2017 at 06:36 AM

    I have added two questions on top of my form. Correct answer to those questions would show all other fields on the form. Incorrect answer would keep all other fields hidden. After having that done, my form was disabled. I have deleted those fields, but the form is still disabled. What did I do wrong? Why I can not show/hide my fields based on answers to a couple of questions? The purpose of that is to hide the form from visitors other then my company employees. Do you have some other way of doing that?

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    JotForm Support

    Answered by AIDAN on April 28, 2017 at 07:07 AM

    I have examined your account and found that your forms are indeed in compliance with our terms of use, so I have re-activated your account.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    You may just avoid using words like password, for the type of fields you described, and your status should be fine.

    If you need further assistance please let us know. We will be happy to help. Thank you.