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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need the SMTP logs from JOTFORM

    Asked by infosd on July 11, 2012 at 04:07 PM

    Good afternoon JotForm team,
     
    Can you provide me all SMTP logs from JOTFORM since yesterday (07/10/2012 00:00:00) until now (07/11/2012 17:00:00) about all my sent forms? My login is infosd. My email is servicedesk.br@dhl.com.

    I need your help!

    Note: I have almost 40 forms in production.

    Kind regards,
    Eduardo

  • Profile Image

    Answered by gori-mathew on July 11, 2012 at 05:26 PM

    Hi Eduardo;

    Below find the mail logs for your email account;

    ----------------------------------------------------------------------------------------------------
    Current Server
    : /var/log/jotform/amazonSES.log:[11/Jul/2012:16:52:15 -0400] 20262939239 AmazonSES
    Sent email to douglas.provazi@dhl.com; servicedesk.br@dhl.com; daniel.m.oliveira@dhl.com;
    eduardo.gois@dhl.com; alessandra.paris@dhl.com; ruan.cabral@dhl.com -
    MessageID:0000013877d048de-0870df92-f203-42af-9739-d77f6d975692-000000 -
    RequestId:4af92708-cb9a-11e1-9457-6b9597b13db1
    ----- ying: /var/log/jotform/amazonSES.log:[11/Jul/2012:16:41:45 -0400] 10072904210 AmazonSES
    Sent email to servicedesk.br@dhl.com - MessageID:0000013877c6ab3e-cf4c518b-1e6c-43c8-bdb2-
    7bdcc7943c93-000000 - RequestId:d2cea17b-cb98-11e1-826b-099e928b2586
    ----- monk: /var/log/jotform/amazonSES.log:[11/Jul/2012:10:47:02 -0400] 11850201257 AmazonSES
    Sent email to servicedesk.br@dhl.com - MessageID:000001387681eb63-b4d95f12-d402-4603-8caf-
    f6ab03f565e3-000000 - RequestId:4547d101-cb67-11e1-82ae-0758ea75bda0
    -------------------------------------------------------------------------------------------------------------
    I hope this information is helpful to you.

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 11, 2012 at 05:36 PM

    Thank you for contacting us.

    Here you can find some more logs:

    http://pastebin.com/tP05a2Le

    http://pastebin.com/aeLBnPX1

    Please note that we (support members) can run mail log serch on a per email address basis only.

    If you still facing any delivery issues, you may also try to whitelist email.amazonses.com and amazonses.com addresses, since we use Amazon SES sending method for noreply@jotform.com sender.

    Thank you for using our services.