I need the SMTP logs from JOTFORM

  • Profile Image
    Asked on July 11, 2012 at 04:07 PM

    Good afternoon JotForm team,
    Can you provide me all SMTP logs from JOTFORM since yesterday (07/10/2012 00:00:00) until now (07/11/2012 17:00:00) about all my sent forms? My login is infosd. My email is servicedesk.br@dhl.com.

    I need your help!

    Note: I have almost 40 forms in production.

    Kind regards,

  • Profile Image
    Answered on July 11, 2012 at 05:26 PM

    Hi Eduardo;

    Below find the mail logs for your email account;

    Current Server
    : /var/log/jotform/amazonSES.log:[11/Jul/2012:16:52:15 -0400] 20262939239 AmazonSES
    Sent email to douglas.provazi@dhl.com; servicedesk.br@dhl.com; daniel.m.oliveira@dhl.com;
    eduardo.gois@dhl.com; alessandra.paris@dhl.com; ruan.cabral@dhl.com -
    MessageID:0000013877d048de-0870df92-f203-42af-9739-d77f6d975692-000000 -
    ----- ying: /var/log/jotform/amazonSES.log:[11/Jul/2012:16:41:45 -0400] 10072904210 AmazonSES
    Sent email to servicedesk.br@dhl.com - MessageID:0000013877c6ab3e-cf4c518b-1e6c-43c8-bdb2-
    7bdcc7943c93-000000 - RequestId:d2cea17b-cb98-11e1-826b-099e928b2586
    ----- monk: /var/log/jotform/amazonSES.log:[11/Jul/2012:10:47:02 -0400] 11850201257 AmazonSES
    Sent email to servicedesk.br@dhl.com - MessageID:000001387681eb63-b4d95f12-d402-4603-8caf-
    f6ab03f565e3-000000 - RequestId:4547d101-cb67-11e1-82ae-0758ea75bda0
    I hope this information is helpful to you.

  • Profile Image
    Answered on July 11, 2012 at 05:36 PM

    Thank you for contacting us.

    Here you can find some more logs:



    Please note that we (support members) can run mail log serch on a per email address basis only.

    If you still facing any delivery issues, you may also try to whitelist email.amazonses.com and amazonses.com addresses, since we use Amazon SES sending method for noreply@jotform.com sender.

    Thank you for using our services.