Not receiving emails

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    nlesuer
    Asked on July 11, 2012 at 04:56 PM

    Hello-

     

    Ever since i swiched my from email address the other day I am not reveiving emails when i submit forms. Are you able to unblock my email address or do i have to have the emails come from noreply@jotform.com? 

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    gori-mathew
    Answered on July 11, 2012 at 05:13 PM

    Hi;

    I checked on eof your forms (Servpro First Notice Of Loss) and found sender email not noreply@jotform.com.
    For your notification problem, can you please try to change your form's Sender Name to JotForm, and your Sender-Email to noreply@jotform.com  for all your forms and then do a test?

    You can also whitelist jotmail servers ips shown on link below;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses