What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails

    Asked by nlesuer on July 11, 2012 at 04:56 PM



    Ever since i swiched my from email address the other day I am not reveiving emails when i submit forms. Are you able to unblock my email address or do i have to have the emails come from noreply@jotform.com? 

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    Answered by gori-mathew on July 11, 2012 at 05:13 PM


    I checked on eof your forms (Servpro First Notice Of Loss) and found sender email not noreply@jotform.com.
    For your notification problem, can you please try to change your form's Sender Name to JotForm, and your Sender-Email to noreply@jotform.com  for all your forms and then do a test?

    You can also whitelist jotmail servers ips shown on link below;