Are your emails HIPAA compliant?

  • Profile Image
    Asked on April 28, 2017 at 05:46 PM
  • Profile Image
    Answered on April 28, 2017 at 06:52 PM

    Update (April 19, 2018) HIPAA is available for our Gold & Silver plans. 


    Our emails are encrypted in transfer, but we do not encrypt the content of the emails.

    Please note that form emails are optional. We do not recommend receiving any direct patient identifiers (names, phone numbers, dates, addresses, etc.) and personal health information via email.

    For more information, please review the next thread:

    Is JotForm HIPAA Compliant?

    If you need any further assistance, please let us know.

  • Profile Image
    Answered on April 10, 2018 at 07:03 AM

    Hello Ingrid,

    Great news! JotForm now offers HIPAA compliance. This means users in the healthcare industry can use JotForm to collect sensitive patient information through consent and onboarding forms, medical history updates, online bill payments, and prescription refill requests. 

    HIPAA-compliant forms require a Gold pricing plan, which is only $99 a month or a Silver pricing plan, which is $39 a month . A business associate agreement (BAA) is also available upon request.For more information about our HIPAA-compliant forms, visit

  • Profile Image
    Answered on April 19, 2018 at 08:56 AM

    Update: HIPAA is available for the Silver plan as well.