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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Script not repsonsive error in Wordpress on Firefox browsers

    Asked by IntegritySurety on April 28, 2017 at 06:31 PM

    In multiple versions of firefox I'm getting the following error on my form: http://frame4.agileimpact.com/find-your-bond/

     

     

    The error persists no matter how I attach it to the page, whether an iframe or a script.   If I instead use the wordpress embed option ([embed]https://form.jotform.us/form/70291709883162[/embed]) the error disappears, but while the "please select your role" remains, but the images below disappear:

    TThis is a new and recent development, as the page didn't do this before.  This is a wordpress site running Divi, but other jotform forms on the site are working just fine.

     

    Any idea what I can do?

    Page URL:
    http://frame4.agileimpact.com/find-your-bond/

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    JotForm Support

    Answered by jonathan on April 28, 2017 at 06:47 PM

    Can you please try first re-embedding your form https://www.jotform.us/form/70291709883162 on your website using instead its iframe publish code.

    User guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Let us know if this did not resolve the issue.

     

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    Answered by IntegritySurety on April 28, 2017 at 06:56 PM

    I have already tried that, but here it is again.  Same error:

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    JotForm Support

    Answered by jonathan on April 28, 2017 at 07:02 PM

    Thank you for providing immediate update and response.

    Allow me more time to investigate. I'll be back shortly.

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    JotForm Support

    Answered by jonathan on April 28, 2017 at 07:18 PM

    Can you please try also test only using your form URL https://www.jotform.us/form/70291709883162 on your Firefox browser. 

    Let us know if the same script error occur.

    We will wait for your response.

     

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    Answered by IntegritySurety on April 28, 2017 at 07:24 PM

    It does, interestingly enough, bring up the same error.

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    JotForm Support

    Answered by jonathan on April 28, 2017 at 07:41 PM

    Thank you for the confirmation. I also was able to see an issue with the form script when loading. It appears different on my Firefox browser, but I think what you see on your side is related to the one I am getting also.

     

     

    I have elevated this thread to the higher team support so that it can be properly checked and fixed.

    We will let you know here once we have news/updates on the status.

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    Answered by IntegritySurety on April 28, 2017 at 08:01 PM

    Thank you so much!

     

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    Answered by IntegritySurety on May 08, 2017 at 11:29 AM

    Hello, I'm sorry, but I haven't heard back at all on this- do you have any updates about what is going on?

     

    Thank you!

     

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    JotForm Support

    Answered by Kiran on May 08, 2017 at 12:01 PM

    Unfortunately, there is no update yet on this issue. I see that one of our backend team members is looking into the issue. Rest assured, once we have received an update you'll be posted here.

    Thank you for your patience and understanding. 

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    Answered by IntegritySurety on May 09, 2017 at 11:44 AM

    Hello, I just paid for the silver plan, hoping that it was a storage issue, but it didn't work. If this doesn't get fixed today, I'm going to have to take my business to somewhere else- is there any way this can get updated?

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    JotForm Support

    Answered by Kiran on May 09, 2017 at 01:25 PM

    I have cloned your JotForm and see that there are about 183 conditions set on the form which seems to be causing the slowness. Each time a field is changed on the form, the form will need to check all the conditions set for the field and display the result. I notice that there are several conditions set with more than 160 rules to display a field which takes all the browser resources to read all the fields each time a field is changed and hence causing the slowness.

    Please be noted that this is not the subscription plan issue. The issue is wth the conditions on the form and form specific. The other forms in your account with fewer conditions should be working fine.

    Since the issue is already forwarded to our backend team and once we have any information in this regard, we'll update you here. Please be noted that our backend team works on multiple issues as assigned and based on the priority. I see that the issue is marked as Very important and assigned to one of our team members. As soon as the investigation is completed, we'll update you with the relevant information. Meanwhile, we request you to check the conditions on the form and see if you can optimize them by minimizing the number of conditions.

    We appreciate your patience in this regard. 

    Thanks!

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    Answered by IntegritySurety on May 10, 2017 at 04:40 PM

    We figured out a different way to do this that didn't involve quite so many conditions on a single form- rather making a different form for every state.  Thank you for your help, but it's not necessary any more. 

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    JotForm Support

    Answered by jonathan on May 10, 2017 at 05:43 PM

    Thank you for taking the time updating us on the status. Our developer assigned on the ticket report will be notified as well of your latest update.

    Contact us again anytime should you need further assistance.

    Regards