My e-mail account doesn't receive notifications from my form

  • Profile Image
    miguelrv98
    Asked on April 29, 2017 at 01:52 PM

    The recipients for my form are the following:

    -tallercarreon4@hotmail.com

    -diseno3@tallercarreon.com

    When the form is submitted, the notifications only arrives to the first account listed. I tried to reset all of my domain configurations to check if there's an issue with the DNS, but all seems to be OK. Help!

  • Profile Image
    Aury
    Answered on April 29, 2017 at 03:48 PM

    Hello,

    The email address diseno3@tallercarreon.com was not receiving notifications it was in bounce list:



    I removed it from bounce list and you will be able to continue to receive email notifications. Please go ahead to view your submissions from our site, follow this guide: http://www.jotform.com/help/269-How-to-view-Submissions.

    You are able to set up alert to prevent your email addresses in bounced and also to remove your email address from bounce list, please follow these guides:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.
    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list.

    Best Wishes.