Mobile devices get stuck on "please wait" page

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    ustasc
    Asked on April 30, 2017 at 09:56 AM

    Here's our form - https://form.jotform.com/60804783563966

    Using a laptop or desktop the form functions correctly. Mobile phone users keep getting hung up on a please wait message box. I've tried it on my iPhone 6 and I get this error with both Safari and Chrome browsers. I viewed your forums and our JotForm is not embedded, just a hyperliink on our website.

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    Welvin
    Answered on April 30, 2017 at 12:35 PM

    I've fixed it for you. It's the "Preview Before Submit" widget that's causing the problem. You have hidden some fields in the settings, but the labels are not correct.

     

    Please check again and let us know if the issue persists.