What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Mobile devices get stuck on "please wait" page

    Asked by ustasc on April 30, 2017 at 09:56 AM

    Here's our form - https://form.jotform.com/60804783563966

    Using a laptop or desktop the form functions correctly. Mobile phone users keep getting hung up on a please wait message box. I've tried it on my iPhone 6 and I get this error with both Safari and Chrome browsers. I viewed your forums and our JotForm is not embedded, just a hyperliink on our website.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 30, 2017 at 12:35 PM

    I've fixed it for you. It's the "Preview Before Submit" widget that's causing the problem. You have hidden some fields in the settings, but the labels are not correct.


    Please check again and let us know if the issue persists.