My email address is in your bounce list

  • Profile Image
    william_maher_perron
    Asked on April 30, 2017 at 10:35 AM

    Hi, 

    For some reasons my email is in your bounce list and i don't receive the notification email when someone fills out a form. My email is working, as i can send and receive email from it. 

  • Profile Image
    Welvin
    Answered on April 30, 2017 at 01:25 PM

    Yes, your primary email address has been listed on our bounce list. When bounced listed, you will not receive the form emails. Here's from our bounce log:

    william@h2o.ca is IN the bounce list 

    Reason(s) : X-Postfix; Host or domain name not found. Name service error

    I've fixed this to our end including the other recipient in the form. The bounce reason is the same. To prevent this problem from happening again in the future, please do the following:

    1. Add noreply@jotform.com to your safe sender list.

    2. Whitelist jotform.com domain.

     

    Here are additional guides that you can check to troubleshoot the problem:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

    https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues