Cannot reorder Conditions using drag and drop

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    odnd
    Asked on April 30, 2017 at 04:42 PM

    I'm having the same trouble on my form here: http://olddogsnewdigs.com/form-adoption.html

    I'm trying to move conditions 3 & 4 to precede conditions 1 & 2.

    I've tried in Safari, FireFox, and Chrome on a MacOS Sierra.

    When I hover my cursor over the left, blue edge of a condition, the cursor turns into a four-direction arrow, and the condition jumps up a little, so it appears as if I will be able to move the condition. But then I click and start dragging, and the cursor just slides off the condition.

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    jonathan
    Answered on April 30, 2017 at 04:58 PM

    I was able to reproduce the issue when I test on your form. I could not use drag and drop method to reorder the Conditions on the form.

     

    I have now submitted a bug ticket report to our next level support so that they can take a look and find a fix to the issue.

    We apologize for the inconvenience caused. We will notify you here once fixed.

     

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    odnd
    Answered on May 01, 2017 at 12:21 PM

    Thank you very much for looking into this, JotForm! I greatly appreciate it!

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    CTCKA
    Answered on May 02, 2017 at 08:45 AM

    Hi.

    I'm having the same issue - can't drag and drop - tried on Chrome, Safari, Firefox and IE. Need to re-order as conditions are conflicting and need a latter condition to take precedence.

    Any update on this?

     

    Thanks, Mark

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    odnd
    Answered on May 02, 2017 at 09:43 AM
    jotformforum_1132410@interlogy.com,
    Thank you for contacting Old Dogs New Digs.
    We do our best to reply to email inquiries quickly, and most of the time we succeed.
    Since we’re all volunteers with busy jobs and families, we might occasionally be unable to get back to our computers and respond to email as soon as we’d like to.
    If you haven’t heard back from us within 24 hours, please don’t hesitate to give us a gentle nudge (if you receive this auto-response message again — we’re sorry), and we’ll be alerted.
    We really appreciate your patience and understanding, and we’ll look forward to connecting soon.
    All the best,
    Old Dog New Digs
    ...
  • Profile Image
    Rose
    Answered on May 02, 2017 at 10:05 AM

    Thank you for your patience.

    Please note that I was informed by the developer who assigned to this ticket. The problem was fixed. 

    If you still experience the same issue, please clear your browser caches and try again. 

    Please feel free to contact us for a further assistance by out side.

    Thank you for using JotForm. 

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    CTCKA
    Answered on May 02, 2017 at 11:01 AM

    Thanks - cleared cache and it worked.

    Thanks again, Mark

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    mbershok
    Answered on May 03, 2017 at 10:55 AM

    I noticed this problem about 2 weeks ago but haven't had a moment to post this question on the forum. The changes JotForm made on their fixed this issue for me as well. Thank you OP for posting and thank you JotForm for solving the issue quickly. Much appreciated!

  • Profile Image
    odnd
    Answered on May 03, 2017 at 11:43 AM
    jotformforum_1132410@interlogy.com,
    Thank you for contacting Old Dogs New Digs.
    We do our best to reply to email inquiries quickly, and most of the time we succeed.
    Since we’re all volunteers with busy jobs and families, we might occasionally be unable to get back to our computers and respond to email as soon as we’d like to.
    If you haven’t heard back from us within 24 hours, please don’t hesitate to give us a gentle nudge (if you receive this auto-response message again — we’re sorry), and we’ll be alerted.
    We really appreciate your patience and understanding, and we’ll look forward to connecting soon.
    All the best,
    Old Dog New Digs
    ...