What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Password retrieval email access

    Asked by Sarrington on May 01, 2017 at 09:37 AM

    We no longer have access to the password retrieval email.

    I can access from my computer but my admin cannot. When she tries, it says that the password is invalid. We upgraded last Thursday. 

    Please advise soonest as we need to know who has applied to our program.




    Kathy 410-766-5212



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    JotForm Support

    Answered by Jan on May 01, 2017 at 11:14 AM

    You can reset your password on the Login page. Here's a guide:

    1. Go to the Login page (https://www.jotform.com/login).

    2. Click the "Forgot Password" text link.

    3. Please enter the account's username or email address in the field and then click the "Send Reset Instructions" button.

    4. Please check your email inbox. If it is not in the inbox, check the spam folders or junk mail.

    Hope that helps. If you have any questions, let us know. Thank you.