What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Renewal Notification

    Asked by Martha Bravo  on May 01, 2017 at 09:59 AM

    Good morning,

    We have received a notification about renewal and that payment was declined. I have logged into the website but there is no information about our account.


    Thank you


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    JotForm Support

    Answered by david on May 01, 2017 at 11:25 AM

    There are two accounts associated with your email address.  One with the username "MarthaBravo" that has a couple forms with a lot of stored submissions but no activity.  This is the account with the subscription and failed payment.  The other is username "aal" and that account has one form with a large amount of stored submissions. 

    It doesn't look like either account would require a subscription.  I would recommend downloading any submission data you need a backup for as when your subscription expires any submissions in excess of the most recent 500 will be hidden.