What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get an unecrypt the form so I can read it?

    Asked by chsmc on May 01, 2017 at 02:16 PM
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    JotForm Support

    Answered by BJoanna on May 01, 2017 at 02:44 PM

    I have inspected your form and it is currently not encrypted. However it seems that it was encrypted when you received your submission. 

    To decrypt your submission, you will have to encrypt your form again. Only when form is encrypted data can be decrypted. You will have ti upload your jotform key, that was previously downloaded to your computer to decrypt your data. 

    More about encrypted form you can find inside of this guide: 

    Encrypted Forms and How to Use Them

    Hope this will help. Let us know if you need further assistance.