What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If we pay for the premium service...does that fee apply even on the months we have less than 10 secure submissions?

    Asked by Karen McDowell on July 12, 2012 at 10:39 AM

    We are a non-profit organization that accepts teacher requests via jotform.  Some months we will have 0-10 submissions, others over 10.

     

    For the months we have less than 10, will we still be billed $9.95? 

    Page URL:
    https://secure.jotform.us/centralncja/centralncja

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    JotForm Support

    Answered by liyam on July 12, 2012 at 11:26 AM

    Hello Karen.  Yes, as long as you are subscribed, you will be billed regardless if you have maximized your submissions or not.

    So if you believe that you won't be receiving too many submissions for the coming month, you can cancel your subscription and resubscribe again anytime if in case an additional number of submissions capacity is needed.

    If you have further questions or other concerns, please do let us know. We'll be more than happy to help.

    Thanks.