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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Currency Converter widget: Does not display result and just shows "Loading..." message

    Asked by advancelao on May 02, 2017 at 03:14 AM
    I am having this problem - the currency converter just hangs when it's loading an answer... is there a fix for this that I can do? (I've already deleted it out and reput it into my form. It does this in both Chrome and Firefox). Thanks
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    JotForm Support

    Answered by Charlie on May 02, 2017 at 03:33 AM

    Apologies for the inconvenience. 

    I checked the Currency Converter widget and it just loads on my end when getting the results. I also see that there are errors in the browser console during the process, here's a screenshot of it: 

    I have forwarded this to our developers to have it checked and fixed. We will update you on this thread as soon as this is resolved. Apologies. 

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    Answered by alp_deniz on May 02, 2017 at 08:59 AM


    Thank you very much for reporting this issue. It is now fixed.

    Kind regards