What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why does JotForm trigger Malwarebytes?

    Asked by spurlite on May 02, 2017 at 03:41 AM

    Many users of my website (www.spurlite.co.uk) use malwarebytes. Just today they are all reporting that malwarebytes it triggered whenever they try to access my site and the reason given for the threat is 'form.jotformeu.com'.

    I don't really want to start using another form submission service so can you please advise how this can be resolved without each individual user having to add it as an exception into malwarebytes as the majority won't do this.

     

    Regards

     

    Craig

    Page URL:
    http://www.spurlite.co.uk

    Screenshot
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    JotForm Support

    Answered by Nik_C on May 02, 2017 at 04:33 AM

    I installed the Malwarebytes and I was able to replicate this problem. The Malwarebytes is blocking form.jotformeu.com domain. 

    The best way to resolving this is if you could contact them and ask them to whitelist the domain and we'll do the same. 

    Since there is no other way from our side to resolve this because it is blocked by them.

    We're very sorry for this inconvenience.

    Please keep us posted.

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    Answered by imadehq on May 04, 2017 at 09:26 AM

    I have the same problem! Jotform is unusable now, please solve this!

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    JotForm Support

    Answered by Kiran on May 04, 2017 at 10:46 AM

    It is required to add the jotformeu.com domain to the whitelist in the Malwarebytes program. Since it is an offline program, the user needs to add them manually in the program. Please refer to the guide that can help you in unblocking websites.

    https://support.malwarebytes.com/customer/portal/articles/1835326?b_id=6400

    Hope this information helps! 

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    Answered by imadehq on May 04, 2017 at 10:49 AM

    I understand, but our website visitors experience the same problems!

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    Answered by spurlite on May 04, 2017 at 11:02 AM

    I have to agree with imadehq. It is unreasonable to expect all users of our website who also use malwarebytes to add this as an exception, most will not and will in fact be put off from using our site, incorrectly considering it to be a security threat.

    I personally have submitted a request to malwarebytes to have this added to their whitelist but I don't expect they will respond unless they receive numerous requests. I am going to have to look for another form submission solution.

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    Answered by spurlite on May 04, 2017 at 11:11 AM

    For anyone who wants to report it to Malwarebytes, here is the link I found

    https://forums.malwarebytes.com/forum/122-false-positives/

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    JotForm Support

    Answered by Kiran on May 04, 2017 at 12:42 PM

    We are sorry for the inconvenience this may have caused. We have also sent a notice to Malwarebytes from our end to whitelist our domains. I'll also open a thread in the Malwarebytes forum to see if it can be removed from the false positives. We hope this issue will be resolved soon by Malwarebytes.

    Thanks!

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    JotForm Support

    Answered by Nik_C on May 09, 2017 at 10:30 AM

    @spurlite, @imadehq,

    We got a response from Malwarebytes. This issue should be fixed now. Could you please make sure that your Malwarebytes application is up to date (current version is 3.0.6 at the time) and test if the forms are loading fine.

    We'll appreciate the feedback.

    Thank you!

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    Answered by JAworld on June 06, 2017 at 04:47 PM

    I am sorry, this problem has fired up again. All of my client's review forms and data submission forms now trigger malwarebytes. 

    Can we get this sorted once and for all please? I realise that it is not directly your fault bit surely you can apply a little pressure to get white listed. 

    The whole purpose of my website, ja-world.com is client feedback. Malwarebytes has rendered it useless to those that have this software installed.

    Getting this resolved is now a matter of urgency.

    Regards

    Adrian

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    JotForm Support

    Answered by Kiran on June 06, 2017 at 05:41 PM

    @Adrian,

    Your question is moved to a separate thread and shall be addressed there shortly. Please follow the link below:

    https://www.jotform.com/answers/1165399

    Thank you!