What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to include Text field in submissions?

    Asked by tarinakim on May 02, 2017 at 01:39 PM

    I am planning to start a music school in the US offering music lessons to kids. I want to go paperless by asking the parents and the employees to complete, sign, and initial all the forms including registration, payment approval, policies and procedures, and etc. Here are some of the questions I have: 

    - How safely will Jotform secure sensitive information such as credit card info, Social Security Number, etc.?

    - I already created some forms, filled them out, and emailed to me. However, the received mail only shows the answers rather than the entire form. Some of my forms will include policies and procedures which I want the parents to keep for their future reference. Is there any way of sending a copy of the completed form? 

    Thanks! 

  • Profile Image
    JotForm Support

    Answered by Nik_C on May 02, 2017 at 02:13 PM

    - How safely will Jotform secure sensitive information such as credit card info, Social Security Number, etc.?

    Please be mindful that you can collect the forms only by using our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    And here is more information about JotForm Security explained by my colleague: https://www.jotform.com/answers/899503-How-secure-is-JotForm

    Also, please check our Terms of Use from which I would point out this:

    - I already created some forms, filled them out, and emailed to me. However, the received mail only shows the answers rather than the entire form. Some of my forms will include policies and procedures which I want the parents to keep for their future reference. Is there any way of sending a copy of the completed form? 

    Regarding this, since the Text field (where you wrote your policies and procedures) is not including in the submission email automatically, you need to include (copy) it manually. And here is how:

    If you have any further questions or need any assistance please let us know.

    Thank you!