Salesforce integration is broken and won't reconnect.

  • ForeFrontNetworks
    Asked on May 3, 2017 at 10:49 AM

    Our integration between salesforce and JotForm will not connect. 

    The password, login, and security token are all correct, however it continues to tell me it is not. We often have issues with parts of the integration 

    Page URL: https://form.jotform.com/70054761473152
  • Nik_C
    Replied on May 3, 2017 at 12:30 PM

    I checked your form and integration with Salesforce and it looks like it is connected:

    Salesforce integration is broken and wont reconnect Screenshot 20

    Did you resolve the issue in the meantime?

    Or was it in some other form maybe?

    Please let us know so we can assist you.

    Thank you!

  • ForeFrontNetworks
    Replied on May 3, 2017 at 2:43 PM
    Hi Nik,
    I was able to get it to connect, but the old previous leads are not loading in to salesforce.
    Any ideas?
    ...
  • Welvin Support Team Lead
    Replied on May 3, 2017 at 4:31 PM

    What's the exact error that you get in the integration? It's most like due to your Security Token, either expired or blocked by Salesforce due to unknown connections. 

    As for the leads that are not being forwarded to Salesforce, you will have to access the submissions page, re-submit the submissions (Edit button).

    https://www.jotform.com/help/269-How-to-view-Submissions