What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Salesforce integration is broken and won't reconnect.

    Asked by ForeFrontNetworks on May 03, 2017 at 10:49 AM

    Our integration between salesforce and JotForm will not connect. 

    The password, login, and security token are all correct, however it continues to tell me it is not. We often have issues with parts of the integration 

    Page URL:
    https://form.jotform.com/70054761473152

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    JotForm Support

    Answered by Nik_C on May 03, 2017 at 12:30 PM

    I checked your form and integration with Salesforce and it looks like it is connected:

    Did you resolve the issue in the meantime?

    Or was it in some other form maybe?

    Please let us know so we can assist you.

    Thank you!

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    Answered by ForeFrontNetworks on May 03, 2017 at 02:43 PM
    Hi Nik,
    I was able to get it to connect, but the old previous leads are not loading in to salesforce.
    Any ideas?
    ...
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    JotForm Support

    Answered by Welvin on May 03, 2017 at 04:31 PM

    What's the exact error that you get in the integration? It's most like due to your Security Token, either expired or blocked by Salesforce due to unknown connections. 

    As for the leads that are not being forwarded to Salesforce, you will have to access the submissions page, re-submit the submissions (Edit button).

    https://www.jotform.com/help/269-How-to-view-Submissions