What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help with payment integration

    Asked by bgoodpa on May 03, 2017 at 11:28 AM

    My payment integration says 'verified' but form hangs on submit whether I'm in sandbox mode or live. Used to work fine. Even tried reintegrating payment. Please advise



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    JotForm Support

    Answered by BJoanna on May 03, 2017 at 01:17 PM

    I have tested your form and I was able to replicate mentioned issue. Preview Before Submit button is stuck on "Please wait" and submit button is not shown. 

    Preview Before Submit widget is causing this issue. I have updated Preview Before Submit widget on your form and issue is now resolved. 

    Please test your form again.

    Let us know if you need further assistance.