Forms not found - Forms Disabled

  • Profile Image
    tinasilbaugh
    Asked on May 03, 2017 at 11:49 AM

    Why do the forms I create keep getting disabled?????? I read online this happened to someone else and they said it was triggered as a 'phishing scam'. Why in the world would all of my forms be treated as such?

    PLEASE stop this from happening. I'm using this form for a very important work project and need them to work without having to email you guys all the time.

    My account in general should be unlocked, but specifically this form https://www.jotform.com/build/71224197795162.

     

    Thank you,
    Tina

  • Profile Image
    Aury
    Answered on May 03, 2017 at 01:24 PM

    Hello,

    I checked the above indicated form  and found the account is auto-suspended because our anti-phishing filter is triggering the word 'username' you have included in this form.

    Please be advised that to collect this type of information in plain text field is considered as a violation to our Terms of Use, as this is only allowed through encryption and our forms do not provide this type of method.

    I have removed those guilty fields on the form and reactivate your account. Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.