What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not found - Forms Disabled

    Asked by tinasilbaugh on May 03, 2017 at 11:49 AM

    Why do the forms I create keep getting disabled?????? I read online this happened to someone else and they said it was triggered as a 'phishing scam'. Why in the world would all of my forms be treated as such?

    PLEASE stop this from happening. I'm using this form for a very important work project and need them to work without having to email you guys all the time.

    My account in general should be unlocked, but specifically this form https://www.jotform.com/build/71224197795162.


    Thank you,

    Page URL:

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    JotForm Support

    Answered by Aury on May 03, 2017 at 01:24 PM


    I checked the above indicated form  and found the account is auto-suspended because our anti-phishing filter is triggering the word 'username' you have included in this form.

    Please be advised that to collect this type of information in plain text field is considered as a violation to our Terms of Use, as this is only allowed through encryption and our forms do not provide this type of method.

    I have removed those guilty fields on the form and reactivate your account. Please refrain from this to prevent a further potencial suspension of your account.

    Best Regards.