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    Conditionally sent emails no longer sending after option text updated

    Asked by amatthews18 on May 03, 2017 at 12:31 PM

    This is a copy of the Order that supposedly was submitted to my website this morning:

    Submission Date
    2017-05-03 09:47:12
    Broker Name:
    Next Level Brokerage LLC.
    Business Name:
    Rebecca's Natural Foods
    Phone Number:
    (434) 977-1965
    Brand you are ordering?
    Defense Soap LLC.
    Item # or Description:
    Defense Bar Soap
    Thank You!!!



    HOWEVER, I did not receive my email notification. Nor did the company who is supposed to receive an email notification of the order. This is a BIG problem, this means orders are not being processed, I am not making money, my customers are not going to get their orders.

    I have already quadrouple checked my notifications email settings, as well as checked the "bouncelist" for my email address (it is not on the bounce list).

    My wife has spent countless HOURS creating the types of forms I need, and I am about to have her start over with a different form company. I am very upset that there is no phone number that I can speak directly and immediately with a tech support person. We need this resolved asap.


    Thank you.

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    JotForm Support

    Answered by david on May 03, 2017 at 02:26 PM

    I checked your form and the email notification is set to send conditionally.  It will only trigger if one or more of the conditions associated with it are met.  None of the conditions set up to send the notification were met.

    The following condition is close:

    But the actual value in the form submitted does not match:

    It looks like the option text may have been updated but the condition was not.  This is what prevented the email from triggering.

    Check the condition in your form to ensure they are updated to the correct option text.

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    Answered by amatthews18 on May 03, 2017 at 02:43 PM
    Thank you 😊
    All the Best in Health & Happiness
    Nicholas Fury Matthews CEO-
    Hours of Operation (EST)
    Sunday By appointment only
    Monday 9:00am - 7:00pm
    Tuesday 9:00am - 5:00pm
    Wednesday 9:00am - 5:00pm
    Thursday 9:00am - 5:00pm
    Friday 9:00am - 3:00pm
    Saturday Closed ( Shabbat Shalom )
    Cell: 276-614-7735
    Email: nick@nextlevelbrokerage.com
    Mailing address;
    Next Level Brokerage LLC
    P.O. Box 1986
    Abingdon, VA 24212