What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We delete forms but our file upload storage is stil quite high

    Asked by coredance on May 03, 2017 at 02:22 PM

    Hi, I deleted submissions and forms. I even purged some, and yet I still did not regain any space in my account. Why would this be? I expected that it would be like when my phone is full: I delete pictures and videos, and then I can take more. In the case of jotforms, I deleted a bunch, including submissions, and nothing changed. It seems like I am being forced to upgrade and pay more, rather than letting me get rid of forms I no longer need so that I can keep the account level I have.

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    JotForm Support

    Answered by david on May 03, 2017 at 03:45 PM

    The bulk of your file upload space is being used by the following form:


    Some of your other forms have have low amounts of small file sizes but the form I referenced has quite a few 1MB+ files.