We delete forms but our file upload storage is stil quite high

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    Asked on May 03, 2017 at 02:22 PM

    Hi, I deleted submissions and forms. I even purged some, and yet I still did not regain any space in my account. Why would this be? I expected that it would be like when my phone is full: I delete pictures and videos, and then I can take more. In the case of jotforms, I deleted a bunch, including submissions, and nothing changed. It seems like I am being forced to upgrade and pay more, rather than letting me get rid of forms I no longer need so that I can keep the account level I have.

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    Answered on May 03, 2017 at 03:45 PM

    The bulk of your file upload space is being used by the following form:


    Some of your other forms have have low amounts of small file sizes but the form I referenced has quite a few 1MB+ files.