What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am having trouble being able to view an encrypted form

    Asked by TLGForms on May 03, 2017 at 02:34 PM

    Unable to download security or able to view messages 

    Page URL:

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    JotForm Support

    Answered by John_Benson on May 03, 2017 at 04:12 PM

    You will need the private key to be able to open/view the submissions of the encrypted form. Keep in mind that if you misplace the private key, there is no other means to view the submission of the encrypted form.

    Your option if you loose the key is to disable the encryption so that you can view new incoming submissions.

    For more information please check our the user guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Please do let us know if you have questions or need further assistance. Thank you.