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    My show/hide conditions are not working

    Asked by flaviafigueiredo on May 03, 2017 at 02:51 PM

    For example, Im creating two conditions:
    If the first answser is A
    the questions 1, 2 and 3 will be open
    If the first answer is B
    the question 2 will be turn off
    If the first answer is C
    the question 2 will be turn off
    I made both conditions equal (copy and paste) and I alsoo tried to do manual, but the condition C isnt working

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    JotForm Support

    Answered by John_Benson on May 03, 2017 at 04:45 PM

    For example, Im creating two conditions:
    If the first answser is A
    the questions 1, 2 and 3 will be open
    If the first answer is B
    the question 2 will be turn off
    If the first answer is C
    the question 2 will be turn off
    I made both conditions equal (copy and paste) and I alsoo tried to do manual, but the condition C isnt working

    What do you mean you want to turn off a form?

    Here's what I understand, you want to show questions (1,2, and 3) if the user answer is A. After that, you also want to remove the question 2 if the user answers are B and C.

    You can use the show and hide condition. Here is the guide: How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    Here's my demo form for the Show or Hide conditions: https://form.jotformpro.com/71226786077969. You can clone the demo form to check my condition configuration. Here's a guide on: How-to-Clone-an-Existing-Form-from-a-URL

    Result:

    Please do get back to us if you have questions. Thank you.

     

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    Answered by flaviafigueiredo on May 03, 2017 at 07:21 PM

    I did that. But Idk why just one is keeping the conditions the other is ignoring the condition.

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    Answered by flaviafigueiredo on May 03, 2017 at 07:22 PM

     

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    Answered by flaviafigueiredo on May 03, 2017 at 07:24 PM

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    JotForm Support

    Answered by Kevin_G on May 03, 2017 at 09:38 PM

    The screenshots you provided are from conditions that will disable some fields, not from conditions that will hide the fields, I have tested this form from your account http://www.jotformz.com/form/71225598854669

    I have checked it and indeed it disable the fields. Now, you may try using the "Show/Hide" conditions instead, the example and explanation given by my colleague above are related to these conditions. 

    Please, make the change on your form and let us know how it goes. 

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    Answered by flaviafigueiredo on May 04, 2017 at 09:34 AM

    I wanna disable the fields, but for me the second image (condition of Marketing) isnt working for me. 

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    Answered by flaviafigueiredo on May 04, 2017 at 10:30 AM

    Now it is working, but I cant Disable the with Masked Input Widget by conditions

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    JotForm Support

    Answered by Jim_R on May 04, 2017 at 12:25 PM

    The Masked Input Widget, or any widget in particular, doesn't have an enabled/disabled state like regular fields do. This means you can't disable them, you may only hide or show them using Conditions.

    Related guide: How-to-Show-or-Hide-Fields-Base-on-User-s-Answer

    Another alternative is to just use regular Input Masking on a regular field. This way, you can still use Conditions to enable/disable them.

    Complete guide: Getting-Started-with-the-Basics-of-Input-Masking 

    If you need further help about Input Masking, we'd have to move that discussion on a separate thread or just feel free to post a new one here so we can assist you.