Dynamic dropdowns - Getting message "This field is required"

  • JobTrainingUnlimited
    Asked on May 3, 2017 at 3:02 PM

    I have 2 duplicate form elements one is required and one that is not required, when a staff member tries to complete the form it will not accept their submission with the element that is NOT required incomplete. Also, sometimes it will not accept the submission even when the element that is required is filled in. I'm not sure what to do about this.

    Jotform Thread 1135435 Screenshot
  • Jan
    Replied on May 3, 2017 at 4:57 PM

    I cloned the form and I was able to replicate the issue. Here's a screenshot:

    Dynamic dropdowns   Getting message This field is required Image 1 Screenshot 30

    Upon checking, this widget is not set as a "required" field in the properties. However, in the widget settings, the dropdown options are set as "required".

    If there's a ( * ) asterisk in the option, it means that is required.

    Dynamic dropdowns   Getting message This field is required Image 2 Screenshot 41

    You can remove the ( * ) on the options that are not required.

    Hope that helps. Thank you.