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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    My Calculations work until I add Stripe Payment Gateway set to "User Defined Amount"

    Asked by spot2017 on May 03, 2017 at 07:07 PM

    Then all my calculations seem to stop working.

    They work if I set Stripe Widget to "Sell Products" but I need the calculations to work out the payment required to make. eg, it's a rental business, the calculation works out the number of days required to rent * the amount per day + any shipping if applicable. 

    Can you help please - I need this form to go live ASAP. 

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    JotForm Support

    Answered by Mike on May 03, 2017 at 09:16 PM

    Have you managed to fix the issue? I have checked this form, but was not able to reproduce the issue.

    If the issue still persists, please provide us with a form link in question.

    On the other note it is recommended to remove $ signs from calculation values.

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    Answered by spot2017 on May 03, 2017 at 10:07 PM

    Hi, Yes I figured out that I needed to manually remove the products that I had previously set up in the payment widget before the calculation would work. Even though when you select "User Defined Amount" it asks if you want to delete all your products, I still needed to go back and manually delete the products. It seems there was a kind of bug issue with it. All working now, thank you!