Submissions are not showing up

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    CoachStricklin
    Asked on May 04, 2017 at 11:24 AM
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    Kiran
    Answered on May 04, 2017 at 01:05 PM

    Are you referring to the form http://www.jotform.us/form/71065784509160? I see that there are no submissions for this form. Did you delete any submissions on the form?

    If you are referring to a different form, please let us know so that we can investigate the issue further.

    Thank you! 

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    CoachStricklin
    Answered on May 04, 2017 at 01:43 PM
    I have not deleted any submissions. This is the only form I have. It is
    linked to a paypal account and I have received 2 payments but no
    submissions are showing up.
    ...
  • Profile Image
    Kiran
    Answered on May 04, 2017 at 01:58 PM

    I have also checked the email history log and see that there are no notifications received for the form submissions. Could you check with the users that they have made the payment using the PayPal that is redirected after submitting the form? 

    I have also checked the submissions and see that there are few submissions are not completed with the payment.

    These are the submissions that failed to complete the payment successfully. Please refer to the following guide that provides you more information about incomplete payments.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please get back to us if you need any further assistance. We will be happy to help.