What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions are not showing up

    Asked by CoachStricklin on May 04, 2017 at 11:24 AM
  • Profile Image
    JotForm Support

    Answered by Kiran on May 04, 2017 at 01:05 PM

    Are you referring to the form http://www.jotform.us/form/71065784509160? I see that there are no submissions for this form. Did you delete any submissions on the form?

    If you are referring to a different form, please let us know so that we can investigate the issue further.

    Thank you! 

  • Profile Image

    Answered by CoachStricklin on May 04, 2017 at 01:43 PM
    I have not deleted any submissions. This is the only form I have. It is
    linked to a paypal account and I have received 2 payments but no
    submissions are showing up.
    ...
  • Profile Image
    JotForm Support

    Answered by Kiran on May 04, 2017 at 01:58 PM

    I have also checked the email history log and see that there are no notifications received for the form submissions. Could you check with the users that they have made the payment using the PayPal that is redirected after submitting the form? 

    I have also checked the submissions and see that there are few submissions are not completed with the payment.

    These are the submissions that failed to complete the payment successfully. Please refer to the following guide that provides you more information about incomplete payments.

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    Please get back to us if you need any further assistance. We will be happy to help.