- accessdupageAsked on May 04, 2017 at 12:03 PM
For about 2 hours yesterday, our form submissions only have partial data (most of the form data is missing).
Form: InTake Form
Dates: 5/3/2017 from 14:51 - 16:35
It's not as if the fields are blank - there's nothing there at all.Page URL:
- JotForm SupportBDAVIDAnswered on May 04, 2017 at 01:29 PM
We apologize for the inconvenience, it appears like we had a general issue on that date that caused the lost of data in some submissions.
The issue is fixed already, but I have escalated this to our back-end team to see if there is a way to recover the missing data. If there isn't, I am afraid to say that you will need to contact the user and request for the missing information.
- JotForm DeveloperservetAnswered on January 12, 2018 at 03:06 AM
Coud you please confirm your submission page has been fixed?