Form Submissions received on May 3rd, have only partial form data, can it be recovered?

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    accessdupage
    Asked on May 04, 2017 at 12:03 PM

    For about 2 hours yesterday, our form submissions only have partial data (most of the form data is missing).  

    Form: InTake Form

    Dates: 5/3/2017 from 14:51 - 16:35

    Link: https://form.jotform.us/52524664506153

    It's not as if the fields are blank - there's nothing there at all.

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    BDAVID
    Answered on May 04, 2017 at 01:29 PM

    We apologize for the inconvenience, it appears like we had a general issue on that date that caused the lost of data in some submissions.

    The issue is fixed already, but I have escalated this to our back-end team to see if there is a way to recover the missing data. If there isn't, I am afraid to say that you will need to contact the user and request for the missing information.