Form Analytics: Not showing the correct tracking numbers

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    smhondl
    Asked on May 04, 2017 at 06:41 PM

    Do analytics not work for tracking a form that is embeded on a website?

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    jonathan
    Answered on May 04, 2017 at 09:45 PM

    It should also work even for your forms embedded on websites.

    Please refer to our user guide: https://www.jotform.com/help/425-Understanding-Form-Analytics-and-Ways-on-How-to-Get-Your-User-s-Info

    Let us know if you need further assistance.

     

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    smhondl
    Answered on May 04, 2017 at 10:43 PM
    Thanks. But I've been using a form for 2 months and the analytics shows zero views, no stats at all. Please advise.
    Form is called NHED.
    ...
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    Chriistian
    Answered on May 05, 2017 at 01:17 AM

    Hi,

    I checked your site http://www.nhed.edu/ and the form embedded on it. When I checked the Form Analytics, it counts my view.

    Please note that your personal views will not count as views. If you are viewing your live form or it is embedded on a website and you are logged in to your JotForm account while viewing it, the view will not count against the Form Views. Please refer to this guide about Form Views: Form View Limits: What is it all about?

    If you have other concerns, please let us know.
    Regards.

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    smhondl
    Answered on May 05, 2017 at 08:43 AM
    Ok but we have had hundreds of views - see the submissions - so why is there no old data?
    ...
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    smhondl
    Answered on May 05, 2017 at 08:43 AM
    Here's a screenshot of what I'm seeing... no views until you started
    testing (did you fix something?).
    You can see there are no view bus 192 responses... how can I get a response
    without it counting as a view?
    ...
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    Kevin_G
    Answered on May 05, 2017 at 10:18 AM

    Apologies for the inconveniences this may have caused to you. 

    I have checked your form and noticed that you have only 2 views, but so far it shows that you have received 21 responses. 

    I will forward the issue to our second level so our developers can investigate it, we will let you know as soon as we receive any update about it. 

     

     

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    smhondl
    Answered on May 05, 2017 at 10:43 AM
    Where are you seeing 21? I show 192.
    ...
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    Sven
    Answered on May 05, 2017 at 12:19 PM

    Hi, 

    Please see screenshot below, your form is showing 21 responses:

     

    As my colleague mentioned, this has been escalated to our developers, and it is marked as important. We will notify you with the updates via this form.

    Thank you!

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    eee
    Answered on May 08, 2017 at 04:39 AM

    Hey @smhondl,

    Please use embed or iframe options to use the feature. Form Analytics is depend on JavaScript. It's not available if you simple copy/paste the HTML part of the form. 

    Thank you!

    - Ertugrul.

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    smhondl
    Answered on May 08, 2017 at 07:43 AM
    But I need to style the form - can I still do that?
    ...
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    Sven
    Answered on May 08, 2017 at 08:01 AM

    Hi, 

    You can style your form by adding custom CSS in our form builder, please follow the guide below for more information on how to inject custom CSS:

    How-to-Inject-Custom-CSS-Codes

     

    Thank you!

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    smhondl
    Answered on May 08, 2017 at 10:43 AM
    OK, then why do you even offer the ability to download the code and use
    HTML like that?
    ...
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    Kevin_G
    Answered on May 08, 2017 at 10:59 AM

    The source code of your form allows you to make any change to the JotForm form, this may be why the Form Analytics tool may not be available while embedding your form using this method. Instead, I would recommend you to embed your form using one of the suggested embed methods and inject the CSS code to style your form as needed. 

     

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    smhondl
    Answered on May 08, 2017 at 11:43 AM
    I'm told by my developer that that will NOT work for our particular website
    design/platform. How can I get stats using the HTML form code? It's still
    your form, so it should call back to that.
    ...
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    Kevin_G
    Answered on May 08, 2017 at 12:10 PM

    We could open a feature request for this if you want; however, we cannot provide an ETA about when the feature can be implemented or ensure it will be developed. 

    If you would like this to be escalated, please let us know in a new thread here, we will be glad to help you. 

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    smhondl
    Answered on May 08, 2017 at 12:43 PM
    I don't understand why it would be a feature... it's your form, it's
    calling to your form/system. Why would it not have stats assigned to it?
    ...
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    Kevin_G
    Answered on May 08, 2017 at 01:07 PM

    @smhondl, 

    As explained above by our CTO, the feature depends on some JavaScript code that only is available when using an embed method different than the source code. 

    However, I'm moving your request to a different thread in order to assist you better, we will help you here: https://www.jotform.com/answers/1138969