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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I can not receive emails

    Asked by promusic on May 04, 2017 at 06:54 PM

    Hello Goodnight.

     

    Can you explain why I can not receive emails to discomovilpromusic@hotmail.com?

     

    Thank you

  • Profile Image

    Answered by RyanC on May 04, 2017 at 09:03 PM

    Enable to receive emails you must configure first the email settings as long as the recipients and the email sender.

     

    Settings -> Emails -> add email notification

     

    Under the recipients tab "Email Recipients" must be your email

     

    And in the Advance Tab Sender Email must be your email

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 04, 2017 at 10:14 PM

    The email address discomovilpromusic@hotmail.com was in our bounce list, this is now removed.

     

  • Profile Image

    Answered by promusic on May 05, 2017 at 05:43 AM

    Good morning,
    Thanks now I already receive the mails the problem is that the frame has been changed to white, the letters in Gray and the background each time you type the color is changed.
    I can not find a way to change the color background or the letters.
    Can you please tell me how to change the letters from gray to white and put the white background to the blue of the web?
    Thanks again
    ________________________________
    De: JotForm
    Enviado: viernes, 5 de mayo de 2017 4:14:18
    Para: discomovilpromusic@hotmail.com
    Asunto: Re: I can not receive emails
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Jeanette
    The email address discomovilpromusic@hotmail.com was in our bounce list, this is now removed.
    View this thread on browser Unsubscribe Thread
    1493950458
    ...
  • Profile Image

    Answered by promusic on May 05, 2017 at 05:43 AM

    Already solved the thing to change the color.
    Thanks also
    ________________________________
    De: discomovil PROMUSIC
    Enviado: viernes, 5 de mayo de 2017 11:26:14
    Para: jotformforum_1136935@interlogy.com
    Asunto: Re: I can not receive emails
    Good morning,
    Thanks now I already receive the mails the problem is that the frame has been changed to white, the letters in Gray and the background each time you type the color is changed.
    I can not find a way to change the color background or the letters.
    Can you please tell me how to change the letters from gray to white and put the white background to the blue of the web?
    Thanks again
    ________________________________
    De: JotForm
    Enviado: viernes, 5 de mayo de 2017 4:14:18
    Para: discomovilpromusic@hotmail.com
    Asunto: Re: I can not receive emails
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Jeanette
    The email address discomovilpromusic@hotmail.com was in our bounce list, this is now removed.
    View this thread on browser Unsubscribe Thread
    1493950458
    ...