What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms diasabled?

    Asked by KarisWTM on May 04, 2017 at 09:30 PM
  • Profile Image
    JotForm Support

    Answered by Kiran on May 04, 2017 at 11:54 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. The account was suspended due to the form https://form.jotform.us/71238399584167 which is collecting credit card information on plain text fields.

    Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.

    I have now removed the guilty fields from the form and activated your account. Please refrain from adding such fields to your forms to avoid any further suspensions.

    Thanks!