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aprilAsked on May 5, 2017 at 4:48 PM
hello, my business partner and I have created a jot form for our vacation rental platform and I can not seem to open the emails without getting an encrypted form back. i have cleared my browser and its still not working. i just did a practice run on the form and the email response was encrypted. please advise
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Welvin Support Team LeadReplied on May 5, 2017 at 5:44 PM
When enabling the encryption, you will be prompted to get a key. If you have chosen Jotform, the key should be on your computer. Please check, the name is jotform.key.
To know more about the encryption, please check this guide: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them.
Note that clearing your browser cache won't help. The key is needed to decrypt the data.