What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    1year bronze plan

    Asked by doudouhi on May 05, 2017 at 07:25 PM

    hello i paid 1year bronze plan last month and i dont understand why im on starter plan 

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    JotForm Support

    Answered by BJoanna on May 06, 2017 at 03:47 AM

    Sorry for inconvenience this may caused you. Your account was downgraded, because of previous subscriptions that were cancelled and refunded. 

    I have set your account back to Bronze plan. 

    Let us know if you need further assistance.