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  • Profile Image

    Unable to submit form, stuck on please wait

    Asked by Aditi on May 08, 2017 at 06:35 AM

    The button is stuck at 'please wait'. 

    Page URL:
    https://form.jotform.me/63462776368469

  • Profile Image

    Answered by Sven on May 08, 2017 at 09:30 AM

    Hi, 

    I have checked your form and could replicate the issue, so I cloned your form to my account to test it. It seems like the "All states and cities" widget is preventing your from from submitting, I deleted the widget one by one and repeated the test, after deleting all 4 widgets, I was able to submit the form without issues. 

    I then started adding the widgets again one by one, and testing after each one, I was still able to submit fine. So the issue was with the widget, for some reason they were throwing an error on submit. 

    Please delete those widget and add them again, that should resolve the issue. 

    If you have any further questions, please get back to us so we can assist you further.

     

    Thank you!

  • Profile Image

    Answered by aditi716 on May 10, 2017 at 04:55 AM

    Hello Sven,

    There still seems to be a problem submitting the form. There wasn't a 'all states and cities' widget. However, I did remove the cell phone and home phone widgets that required an area code. 

    Thank you! 

  • Profile Image

    Answered by Sven on May 10, 2017 at 05:36 AM

    Hi, 

    This is the widget I'm referring to:

     

    I just checked your form and it's still there, and it seems like adding more than one of this will cause your submit button to break. 

     

    I have cloned your form and deleted this widget and I was able to submit without problems, please see my cloned version of your form via this URL:

    https://form.jotformpro.com/71292262331954

     

    The home and cell phones widgets are fine as far as I tested, so there's no problem there. 

    You can clone my form back to your account and start using it if that's easier for you, here's how to clone an existing form into your account:

    How-to-Clone-an-Existing-Form-from-a-URL

     

    Please let us know if you need any further help.

     

    Thank you!

  • Profile Image
    JotForm Support

    Answered by jonathan on May 10, 2017 at 08:31 AM

    If you have responded to this thread recently,your latest response did not reach us. 

    Please retry replying again using this link https://www.jotform.com/answers/1138649