What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why uploaded space limit is not decreasing after file deletion?

    Asked by ElleDeMaio on May 08, 2017 at 01:40 PM

    Please reset my upload space

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    JotForm Support

    Answered by AIDAN on May 08, 2017 at 02:40 PM

    Upon inspection of your account, I found that you're currently using 105.99 MB which means you need to free at least 5.99 MB more, as you still have 99 submissions left, from which you can delete.

    Please note that the Free status allows you to have a maximum of 100 MB.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by ElleDeMaio on May 10, 2017 at 11:23 AM

    hello, it was at 105.99Mb BEFORE i deleted more than75 submissions from another form.  it did not reset at all after that.  ive read there is a bug in your systems where you have to manually reset.  please advise ASAP.  thanks,

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    JotForm Support

    Answered by Nik_C on May 10, 2017 at 01:36 PM

    I checked your upload space and it is 60MB at this time:

    This form: https://form.jotform.com/61625294303149 has a lot of uploaded files so that should be the upload space that is taken.

    If you have any further questions please let us know.

    Thank you!