What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a service charge for credit card transactions?

    Asked by haradadon on May 08, 2017 at 03:24 PM

    want to set up an online registration site for an event. need to know total charges.

    Any charge for refunding?

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    JotForm Support

    Answered by Jan on May 08, 2017 at 04:39 PM

    There is no charge for payment transactions here in JotForm. We do not get any percentage of each payment submissions.

    However, there's a limit of 10 payment submissions per month under the Free plan. If you are expecting more than 10 payments per month, I recommend you upgrade your account

    Refunding is processed in the dashboard of the integrated payment gateway, not here in JotForm.

    Please refer to these guides on how to create an order or payment form:
    Order-Form-Basics
    Setting-Up-Your-First-Order-Form
    Mastering-Payment-Form-Integrations-with-JotForm

    Hope that helps. Thank you.